Monolith Moving Company - Multi-Agency Failure Resolved
Hard suspended for 2 months after three agencies failed to resolve address and service-area policy flags.
+350% calls
Verified Impact
+270% views
Verified Impact
+310% bookings
Verified Impact
1The Challenge
Monolith Moving Company had their Google Business Profile hard-suspended for over two months. They hired three separate marketing agencies, all of whom failed to get the listing restored. The agencies submitted multiple generic appeal forms, which resulted in Google closing the support ticket and marking the profile as permanently ineligible.
2The Solution & Appeal Work
We took over the case by executing a forensic audit. We discovered that a duplicate profile had been created by one of the previous agencies, causing a severe duplicate conflict. Furthermore, their business license address did not match their utility bill address. We permanently merged the duplicate listing, aligned their business documentation to match a single physical location, and constructed a highly detailed appeal highlighting the specific policy fixes.
3The Outcome
By addressing the root address conflict, we successfully bypassed the automated rejection queue. Google support manually reviewed our evidence and reinstated the profile in 14 days, fully recovering their rankings and resulting in a 350% increase in inbound leads.
Facing a similar suspension issue?
Multiple rejected appeals or compliance conflicts make recovery harder. Get an expert audit of your Google Business Profile before submitting another appeal.