Epic Limo - Hard Suspension Recovery
Hard suspended for 6 weeks before peak holiday season, with two previous appeals rejected.
+380% calls
Verified Impact
+290% views
Verified Impact
+340% bookings
Verified Impact
+260% revenue
Verified Impact
1The Challenge
Epic Limo was hit with a sudden hard suspension just six weeks before their busiest holiday season. The business owner attempted to appeal the suspension twice on their own, but both requests were summarily rejected by Google support. The listing was completely removed from Search and Maps, resulting in an immediate loss of phone calls, website traffic, and holiday group bookings.
2The Solution & Appeal Work
We conducted a comprehensive audit of the business structure and the profile's edit history. The investigation revealed that the business name included generic keywords ('Limo Services') that did not match their corporate registrations, and their listed address was flagged as a shared administrative office. We cleaned the business name to match their legal filings, hidden the physical address to transition the profile to a guideline-compliant Service-Area Business (SAB), compiled commercial fleet registrations, utility bills, and liability insurance, and submitted a final, structured escalation.
3The Outcome
Within 9 days of our targeted escalation, Google support fully reinstated the listing with all original reviews, posts, and verification metrics intact. Epic Limo saved their holiday bookings and experienced a massive spike in visibility due to the category restructuring.
Facing a similar suspension issue?
Multiple rejected appeals or compliance conflicts make recovery harder. Get an expert audit of your Google Business Profile before submitting another appeal.